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Contact Center

Customer satisfaction increases, Sales are in demand

From contact center to customer service, we make sure that you always deliver the best in your business

What can you expect from our Contact Center services?

Quality Contact Center:
Providing the Right Solution for Your Industry

We offer efficient and cost-effective contact center solutions, without compromising on service quality

Inbound
Outbound

Customer Service

Supported by a team of responsive and friendly agents, we guarantee an efficient resolution to any issues or customer needs that arise

Order Management & Loyalty Program

We manage messages from start to finish with a structured process, while our programs are designed to best optimize sales

KYC & Content Moderation

We implement a solid KYC system and actively supervise, review and manage all company activities carefully

Upselling/Crossselling Product & Services

Our company plans marketing strategies aimed at increasing sales value through innovative and results-oriented approaches

Data/Sales Verification

We carry out a verification process to ensure the accuracy of the sales information, as well as reconfirmation of every detail and transaction

Retention & Collection

We make comprehensive plans to retain customers and maintain effective communication to ensure ongoing relationships

Omni Channel

The solution offers automated escalation and retransmission capabilities, robust tracking and reporting, versatile multilingual message templates, and seamless cross-channel communication to meet your needs

Livechat

Email

Social Media

Whatsapp

VoVoice

Chatbot

Whatsapp

VoVoice

Chatbot

Start from Our Transparent and Trustworthy Contact Center

Here are some reasons to convince you

Quick deployment

Execution within 24 hours and readily scalable through our resources

1,000,000+ pre-vetted workers

An extensive pool of candidates that have passed our rigorous selection process to ensure an optimum quality of work

Available in 350 cities in Indonesia

Extensive nationwide coverage to support wide operations

What they say about Staffinc

“We are excited to collaborate with Staffinc (formerly Sampingan). They are very flexible and can adapt to our company’s dynamic workflow. The PIC is also responsive and helpful.”

Hendro Santoso

Senior Procurement Manager

“With the help of Staffinc (formerly Sampingan) our salary disbursement to employees is always accurate and on time, and it brings significant advantages to Beedoor (part of Bukalapak)”

Kareem Pello

Senior Human Resources & General Affairs Manager

“Thanks to Staffinc (formerly Sampingan), especially for its daily worker’s swift payment.”

Christina Erriana Putri

People Partners Operations, Region Jawa Tengah - DIY

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Trusted clients

Companies we are proud to work with

Trusted clients

Companies we are proud to work with

Schedule a meeting

In a rush?

Need your solutions done yesterday? Shoot us a Whatsapp for an even speedier response.

JI. R.A. Kartini No.26, RT.12/RW.6, Cilandak Bar., Kec. Cilandak, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12430

+6221 3880-5005

marketing@staffinc.co

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